Novélle

Novelle was created with one mission: to bring 100% authentic, high-quality makeup products to beauty lovers across Zambia — conveniently, confidently, and affordably.
We understand how difficult it can be to find genuine international beauty brands locally.
That's why Novelle is committed to sourcing and reselling only original, verified makeup products from trusted suppliers. No replicas:
No imitations. Just real beauty.

Due to hygiene and safety reasons, we only accept returns under the following conditions:

• The item is unused, unopened, and in its original packaging
• The return request is made within 7–14 days of the purchase date (adjust as needed)
• Proof of purchase (receipt or order confirmation) is provided

We do not accept returns on:

• Opened or used makeup products
• Items damaged due to misuse or improper handling
• Sale or clearance items (unless defective)

We offer exchanges only for:

• Incorrect items received

To request an exchange:

• Contact us within 48 hours of receiving your order
• Provide clear photos showing the issue
• Once approved, we will arrange a replacement or exchange

Approved returns will be refunded to the original payment method

Refunds are processed within 5–10 business days after inspection

Shipping fees are non-refundable, unless the return is due to our error